|Public Assistance FAQ's||Child Support FAQ's||Ohio Means Jobs - Crawford County FAQ's|
Where are you located?
The main Crawford County Job & Family Services building is located in Bucyrus. It houses:
• Public Assistance, 224 Norton Way
• Child Support Enforcement Agency, 225 E. Mary St.
• Ohio Means Jobs - Crawford County, 225 E. Mary St.
• Children Services, 224 Norton Way
What are your hours of operation?
All departments observe the same office hours: 7:30 am to 4:00 pm. Upon request, appointments can be made outside of these office hours.
Do you take walk-ins?
Walk-in applications for food assistance, cash assistance and Medicaid are accepted Monday/Tuesday and Thursday/Friday between the hours of 8:00 am - 11:00 am and 1:00 pm – 3:00 pm. Reapplications are completed by appointments, either in person at our agency or over the phone.
When can I expect a return phone call, if I leave a message?
Please be patient. We will make every effort to return phone calls within a couple of days. We suggest that you search our new website FAQ’s section for answers to general questions and to get answers when our offices are closed. Case changes are processed within 15 days of receipt of change. Clients can help speed up the process by accessing Report Changes and Forms and take the required steps to complete verifications necessary to process the case.
Who do I need to call to report neglect or abuse when the office is not open?
Even after the office closes its doors at 4:00, we continue to provide a service for the county. A Children Services on-call worker is available after regular office hours, as well as on the weekends. This person is for emergency purposes only. More information about abuse and neglect is available on our website in the Report Child Abuse section.
I just had my baby. What do I need to provide?
For your baby to be added to the household: provide correct spelling of baby’s entire name, father’s entire name along with date and city of baby’s birth.
Newborn’s required verifications include:
• Citizenship: original Birth Certificate; Hospital record with baby’s footprints
• SSN: SS-5 application or Social Security Card
• Identification: original shot record
If absent parent has moved into the household, provide:
• Citizenship: original Birth Certificate
• SSN: Social Security Card
• Identification: photo ID
• Income: Wages, self employment, SSI, SS, UC, etc.
Food Assistance FAQ's
Are there any online applications that I can fill out at home?
The State of Ohio Department of Job & Family Services has a new web-based tool that allows Ohioans to apply for food assistance, cash assistance and Medicaid online, by simply logging onto Online Benefit Application. This tool can also be used to update case information. Visit Forms and Links in the About Us section on this website.
Can I check my food assistance accounts online?
How long will it take to get a new EBT replacement card?
It usually takes 7-10 calendar days to receive a new or replacement card. Cards are sent through the U.S. Postal Service.
How do I request an EBT replacement card that has been lost, stolen or damaged?
For an EBT card, contact customer service at 1-866-386-3071 or visit The Ohio Direction Card website.
1. Push 1 for English
2. Recording asks for your 16-digit card number
3. STAY ON THE LINE and wait for further options
4. Recording asks AGAIN for your 16-digit card number
5. PRESS: 1 to re-enter number
2 to enter by speech
3 to enter pin and SSN to access your information
4 to report lost, stolen or damaged card and speak to a customer service representative
How long after applying will I receive benefits?
Please be patient. The agency will make every effort to process all casework within the 30 days allowed under Ohio law. If it has not been 30 days since your application or interview, please remain patient and contact us once that deadline has passed. Remember, benefits are retroactive to date of application.
How long can I receive food assistance?
As long as your income falls within the guidelines and you abide by the food assistance program rules and regulations, there are no time limits on receiving food assistance. Reapplication is once every 12 months.
How is my monthly income calculated?
- Bi-weekly pay: average gross amount of last four to six pays and multiply by 2.15 pays per month.
- Weekly pay: average gross amount of last four to six pays and multiply by 4.3 pays per month.
- Twice monthly pay: average the gross amount of last 4 to six pays and multiply by 2.
When will my food assistance load on my EBT card?
Food Assistance load date is based on the last digit of your case number. If your case number ends in a 7, your food assistance will load on the 8th day of every month.
Did you get my verifications?
The agency receives a lot of verifications daily and has a process to file and route to the appropriate person.
How will I know if I was approved and how much my family will receive?
You will receive a letter in the mail regarding the outcome.
When is my benefits re-determination appointment?
Most benefits have an annual reapplication process.
Who is my caseworker?
Crawford JFS doesn’t assign caseworkers to specific cases. You have a whole team of caseworkers to assist you through intake, reapplication and changes.
I have lost my Ohio Medicaid card and need a new one for a doctor’s appointment. How can I receive a replacement card?
Crawford County Job and Family Services is NOT able to issue any replacement Medicaid Managed Care cards, written verification or billing numbers to customers who are on a Managed Care Plan. Contact your provider to request a new card.
CareSource: 1-800-488-0134 (CFC) 1-800-993-0780 (ABD)
Molina: 1-800-642-4168 (CFC) 1-866-408-9501 (ABD)
If you are in your first month of receiving Medicaid or had a break in coverage, you may be on traditional Medicaid (“Fee for Service”) coverage for a brief period of time. In this situation, you should contact CCJFS Call Center to request a replacement card at 419-562-0015 ext. 412. Replacement cards will take 5 to 7 business days to arrive. If you have an emergency, the Call Center can provide your doctor with your billing number and verify eligibility.
*Please note: All consumers who are Medicaid eligible are required to select a Managed Care Plan within the first 60 days of being eligible for Medicaid. Please visit Medicaid Managed Care Enrollment Center or call 1-800-605-3040 to discuss in detail the Medicaid Managed Care Plans.
Why is someone I know eligible for assistance when I am not? Why is someone I know receiving more in cash or food stamp assistance than I am?
The same eligibility rules and guidelines apply to everyone applying for and receiving assistance in the state of Ohio. It is important to understand that everyone’s situation is different and despite the fact that you may both seem to be in the same position, there are factors that affect eligibility that you may not be aware of which affect the amount of assistance you are eligible to receive.
If you suspect that someone is improperly or fraudulently receiving assistance, you are encouraged to report this information to the agency for a follow-up investigation. You can make a fraud referral online.
Who determines eligibility for DDU?
The Disability Determination Unit is charged with the duty of determining whether or not the applicant suffers from a medical or psychological disability that prevents the individual from engaging in gainful employment for 12 months or longer. The CCJFS DDU case worker will conduct a face-to-face interview with the applicant. The interview includes social, work, education, and medical history.
DDU case worker is responsible for collecting health data pertaining to each alleged disabled individual who is requesting Medicaid disability benefits. When the data is collected, the DDU case manager submits the information to ODJFS Disability Determination Area. The DDA (Disability Determination Area of the State of Ohio) determines whether or not an applicant is eligible for Medicaid benefits.
How long will it take before I know if I am eligible for Disability Medicaid benefits?
The length of time varies on a case-to-case basis. Supplying current medical records in a timely manner is vital to the process.
How do I obtain an interview with the DDU case manager?
An applicant should indicate to their reapplication case worker that they believe they have a disability. The case worker will refer the individual to the DDU case worker.
If an individual is found eligible for cash assistance from the Disability Financial Assistance (DFA) Program, how much money will the person receive?
The current monthly cash allotment is $115.
Why can’t I get my prescriptions?
This is probably due to the pharmacy computer system showing that you have third party medical insurance. Provide verification of the date that this insurance ended and we will contact Third Party Medical in Columbus to get it corrected. Another reason is that you are on a Medicaid Spend Down or you are on a Medicaid Spend Down and have Medicare Part D, which covers prescriptions.
How do I apply for Passport?
Cash Assistance FAQ's
Is there a website where clients can check their cash assistance accounts?
Yes click on Ohio EPPICard.
How do I request a replacement EPPICard that has been lost, stolen or damaged?
For an EPPIC card, contact customer service at 1-866-320-8822 or visit Ohio EPPICard website.
1. Push 1 for English
2. Recording asks for your 16-digit card number
3. STAY ON THE LINE and wait for further options
4. Recording asks AGAIN for your 16-digit card number
5. PRESS: 1 to re-enter number
2 to enter SSN. Date of Birth & PIN
3 to get status of previously ordered card
4 to report lost, stolen or damaged card
6. Follow the prompts
Do I have to participate in work activity to receive cash assistance?
Yes. Everyone receiving Ohio works First (OWF) cash assistance must sign a self-sufficiency contract and work plan. Your contract and work plan is a road map to help you become self sufficient so you will not need cash assistance. Work and activity assignments are based on individual circumstances.
How long will it take before I receive cash assistance after I apply?
Please be patient -- Crawford County JFS has been experiencing record caseloads due to the struggling economy. The agency is making every effort to process all casework within the 30 days allowed under Ohio law. If it has not been 30 days since your application or interview, please remain patient and contact us once that deadline has passed. Remember, benefits are retroactive to date of application.
What if I do not receive my Ohio Works First (OWF) check on the first of the month?
Cash assistance benefits are issued by the State of Ohio around the first calendar day of each month, however, depending on holidays and other processing timeframes these benefits will not always be issued on the 1st. According to the state, these benefits are not considered “late” until the tenth day of the month.
Can you help me go to college, get a job, or help me with my resume?
A Jobs Plus caseworker can help you with these specific goals. While we can’t guarantee that the agency can accomplish this, we will provide you with the best service possible. You can find more information by visiting Job Seeker Services on our website.
What is PRC?
PRC (Prevention, Retention, Contingency) is a program designed to provide short-term relief to low-income families through assistance with non-recurring, crisis-oriented benefits.
How do I apply for PRC?
- Print service specific PRC Verifications checklist from the PRC page on this web site or pick up a pick up PRC checklist of required documentation for the type of PRC you are requesting from Jobs Plus front desk.
- Collect ALL required documentation on checklist.
- Bring ALL documentation into OhioMeansJobs - Crawford County and fill out PRC application.
- Your application will be processed in the order it was received by the agency. It can take up to 10 days to process applications.
- You will receive a letter after the application has been processed stating whether the application has been approved or denied.
- If your application is approved, a pledge of payment will be made to the person or company the bill is owed on the approved bills.
What are the general requirements for PRC?
- Households must have minor children residing in the household or have a household member who is in the third trimester of pregnancy to qualify for PRC assistance.
- Some PRC services are available to non-custodial parents who live in the county.
- Any household member who has a sanction, must sign compliance and serve the sanction period before eligible for PRC.
- All overpayments must be paid in full before the application will be processed.
- All applicants must complete a PRC application and supply all necessary documentation before the application will be processed.
- In general total gross household income must be below 200% of the Federal Poverty Guideline (see specific PRC categories on the PRC page for specific income guidelines).
- Applications will only be held for 30 days. If requirements have not been met within 30 days, applications will be denied.
- Households must be able to show ability to handle on-going expenses.
- No household members can have been in a household that has received PRC during the timeframe requirements for specific type of PRC requested.
- For category specific requirements, go to the PRC page and download the "Required Verifications Checklist" for the specific category of PRC you are interested in applying for.
What can PRC help with?
Rent/mortgage payments can be made if the household has a legal (court) eviction notice only (not a 3-day notice), for mortgage must be at least 1 month behind. To qualify, the household must have lived at the residence for over 6 months and paid at least the first 6 months of rent/mortgage on their own.
This service pays up to 2 months rent/mortgage or $1,000 whichever is less. NO late fees, deposits, or any rent/mortgage due towards first six months of occupancy can be paid by PRC. Individuals must pay late fees, deposits, and any rent/mortgage due towards first six months of occupancy. Individuals must also pay 20% towards the total amount due, not counting late fees, deposits, and rent due towards first six months. If the remaining balance (after the 20%) is greater than the 2 month or $1,000 limit, the individual must also pay the remaining balance down to the 2 month or $1,000 PRC maximum (whichever applies). Combined contingency services (Rent/Mortgage, Utilities, & Bulk Fuel) can only be used once in a thirty-six month period (3 years) and count toward all household members. Also contingency services combined have an $1,000 limit.
Through this service only utility bills with a disconnect notice or that have been disconnected can be paid through this service. NO deposits, turn-on fees, previous accounts, late fees, or bills not in a household member’s name can be paid by PRC. Individuals must pay 20% towards the total amount owed, not including turn-on fees or late fees. If the remaining balance (after the 20%) is greater than the $1,000 PRC maximum, the individual must also pay the remaining balance down to the $1,000 PRC maximum. There is NO PRC assistance for Public Utilities (i.e. AEP, Ohio Edison, Columbia Gas) during the heating season, November 1st through March 31st. Combined contingency services (Rent/Mortgage, Utilities, & Bulk Fuel) can only be used once in a thirty-six month period (3 years) and count toward all household members. Also contingency services combined have an $600 limit.
Bulk Fuel for heating can be purchased if the applicant has less than a 10-day supply remaining. Individuals must get a statement from a fuel company indicating the applicant has less than a 10-day supply and an estimate for the cost of the fuel. Individuals must pay 20% towards the estimated cost. If the remaining balance (after the 20%) is greater than the $600 PRC maximum, the individual must also pay the remaining balance down to the $1,000 PRC maximum. Combined contingency services (Rent/Mortgage, Utilities, & Bulk Fuel) can only be used once in a thirty-six month period (3 years) and count toward all household members. Also contingency services combined have an $1,000 limit.
An Education Bonus is available to individuals who have obtained a GED, Vocational Certificate, Associate Degree, or a Bachelors Degree within 30 days prior to the date of signing the application. Proof of passing is required.
Work Related Expenses
Through this service Work Related Expenses, such as required clothing/uniforms and/or tools/equipment can be purchased for individuals who have obtained a job within 30 days prior to the date of signing the application, have not received their 1st pay from the current employer, and have not had any employment related income (including short/long-term disability from employer, not unemployment) in the 30 days prior to the date of signing the application. These are nonrecurring items and cannot be purchased again (i.e. if a tool wears out, it cannot be purchased through PRC again). Work Related Expenses can only be paid once in a twenty-four month period (2 years) and count toward all household members.
Gas vouchers are available for new employment only. Individuals must have obtained their job within 30 days prior to the date of signing the application, have not received their 1st pay from current employer, and cannot have had any employment related income (including short/long-term disability from employer, not unemployment) in the 30 days prior to the date of signing the application. Employment must be at least 25 hours or more per week, outside of the home, and not considered self-employment. Transportation services can only be used once in a twenty-four month period (2 years) and count toward all household members.
Car repairs, car insurance, and drivers license fees (excluding reinstatement fees) are also available for employed individuals.
Drivers Education classes.
Youth Developmental Services
Through Youth Developmental Services, school fees and supplies for vocational education can be paid. Also school fees for secondary school can be paid. No out of state, on-line school fees can be paid. No miscellaneous fees such as a lost ID badge fee can be paid.
Training, Employment, & Career Advancement Services
Individuals interested in services for education and/or training MUST first apply for WIOA and complete the "Training Requirements" form and any related requirements. The process starts by completing the WIOA Career Advancement Packet and submitting it to OhioMeansJobs - Crawford County. Through this service short-term education expenses (books, manuals, tuition) can be purchased. Testing fees for board certification and state licensure can be paid. No out-of-state or computer, on-line education is allowed. Fees for training/testing must be pre-approved and PRC cannot reimburse for training/testing expenses that have already been paid. This category is for households at or below 200% of the Federal Poverty Level. Training, Employment, & Career Advancement Services can only be used once in a thirty-six month period (3 years) and counts towards all household members.
On-the-Job Training is a contract service paid to employers to train new employees and continue to employ the individual after the probationary period. The process is started by completing the WIOA Career Advancement Packet and submitting it to OhioMeansJobs - Crawford County.
** Note PRC does not provide assistance with purchasing a vehicle, purchasing household appliances, purchasing laptops/computers, gas for school, or home repairs.
How long is the PRC application process?
Applications will be processed and approved/denied within 10 days of receiving all required documentation.
Child Support FAQ's
What does CSEA stand for?
Child Support Enforcement Agency
Where is the Crawford County CSEA located?
Crawford County CSEA, 225 East Mary Street, Bucyrus Ohio 44820
How can I contact the CSEA?
For assistance on your child support case, you may call or write the Crawford County CSEA. The agency has several telephone numbers for your convenience:
Main Number: (419)562-0773
Toll Free Number for Ohio Residents: 1-800-761-0773
SETS Voice Response Unit (VRU): 1-800-860-2555 (provides account balance)
Fax: (419) 562-2018
What is the cost for services?
The agency’s services are FREE.
Whom can the CSEA help?
The agency’s services are automatically available to all families receiving public assistance as a participant in the Ohio Works First (OWF) Program through the Department of Job & Family Services. Individuals who receive public assistance must cooperate with the CSEA in efforts to establish and enforce child support obligations. While on assistance, the CSEA forwards support payments for OWF participants to the state of Ohio.
Crawford County residents who are non-recipients of OWF or individuals who no longer live in Crawford County but have a Crawford County support order, are also eligible for services by simply completing a IV-D application for services.
What is a IV-D case?
The term IV-D comes from Title IV, section D of the Social Security Act, which established the child support enforcement program in 1975. The CSEA opens IV-D cases for all public assistance (welfare) cases involving children not living with one or both parents. The CSEA also offers IV-D services to non-welfare recipients who apply for child support services (locating parents, establishing paternity, establishing child support orders, collecting and distributing child support and enforcing child support orders).
What is CSPC?
CSPC stands for Child Support Payment Central, a unit created by the state of Ohio to process and disburse child support payments made by check or money order.
How does the CSEA usually collect child support?
The CSEA normally sends a wage withholding order to the parent's employer for the amount of the support order, plus the two percent processing charge. The employer then deducts these amounts from the parent's paycheck. The CSEA may also issue wage withholding orders to a variety of other sources (Workers' Compensation, Social Security, pensions and annuities). The CSEA or court can also direct the parent to set up an account at a financial institution. A party can also send a check or money order to CSPC.
Are there any types of cases that the CSEA will not handle?
The CSEA will NOT handle:
- Visitation issues, including requests for enforcing or establishing visitation rights
- Determination of a child(ren)’s custody, including requests for changes and/or modifying custody or a change in residential parent
- Property settlement issues
Does the CSEA provide legal representation to me or to any of the other parties in the case?
No. The CSEA and the Prosecuting Attorney represent the state of Ohio and no attorney-client relationship exists between the CSEA or Prosecuting Attorney and the parents or related parties. The payee (i.e., the parent or party providing direct care of the children) and the payer (the parent or party not providing direct care of the children) both have the right to engage private legal counsel.
What should I do if I currently live in Crawford County, but have a support order that another Ohio county established?
You should contact the CSEA in the Ohio county that established the support order.
What should I do if I currently live in Crawford County, but I have a support order that a court or agency in another state issued?
You can contact the Crawford County CSEA and apply for child support services. Depending on the rules and regulations of the other state, you may also be able to contact the other state for service.
When contacting the CSEA, what information should I have available?
- Name and address of the parent who is obligated to pay support, as well as the person receiving the support payments
- Copies of the child(ren)’s birth certificate
- The names and addresses of the payer's current or recent employer or sources of income
- The names and addresses of the payer's friends and relatives who the parent may have contact with
- Information about the income and other assets of the payer, including but not limited to: copies of pay stubs, tax returns, bank accounts, investments, property holdings and professional licenses
- If paternity is an issue, the names and addresses and any other relevant information on all presumed and alleged fathers
- Copies of court orders
- Social Security numbers of the parties
What if I have a case with the Crawford County CSEA and I move?
You must inform the CSEA by sending an letter. Be sure to include your case number and name. Submitting a change of address to the Post Office will not change your address with the CSEA.
What is genetic testing?
The basis of genetic testing is relatively simple. A child receives one-half of his or her genetic markers from its mother and one-half of its genetic markers from its father. By matching the genetic markers of the mother and the child, a laboratory can determine which genetic markers the child received from the mother. It then attempts to match the remaining genetic markers of the child with the tested man or men. If the tested man has the required genetic information, he is a possible father. If he does not, he is not a possible father.
Why conduct genetic testing?
Genetic testing is a quick and painless way to establish paternity. It is especially useful if the mother or the alleged father have doubt about the paternity of the child.
So who pays for genetic testing?
When genetic testing hasn't been previously performed and is ordered by the CSEA, it is paid for by the state. When the court orders genetic testing, the court may order the person that requested the genetic testing to pay for it.
How does the CSEA collect genetic samples?
The Crawford County CSEA has a contract with LabCorp (Laboratory Corporation of America), an area lab to conduct DNA testing two times a month at Crawford County Department of Job and Family Services. A lab technician usually swabs the inner facial cheek. This procedure is painless and relatively non-intrusive.
How do the genetic test results come back?
- The results may be 99 percent or higher. If the lab determines this, the CSEA will issue an administrative order of paternity and probably set the matter for an administrative support action. Ohio law requires a finding of 99 percent or higher to establish paternity.
- The test results may come back 0.00 percent, in which case the CSEA would issue an administrative order of non-paternity and close the case with that alleged father.
- The test results may come back inconclusive. This result is normally because one of the necessary parties did not submit a viable genetic sample due to a party's non-cooperation. The CSEA refers such matters for legal action.
How long does it take for genetic test results to come back?
Genetic tests usually take three to four weeks to complete once the lab tests the necessary parties.
What happens if the alleged or presumed father does not show up for genetic testing?
Assuming that the father received proper notification, the CSEA will issue an Administrative Order of Inconclusiveness, as the agency could not complete the paternity process administratively. The CSEA will then either close the case or refer it to the agency’s legal unit, who will then take the matter to court for resolution of paternity, support, and related matters.
What is a paternity affidavit?
A paternity affidavit is a form created by Ohio to allow parents to acknowledge paternity of a child. The form asks for information regarding the mother, the father, and the child. Parents must fill out and sign the form. It must then be notarized and sent to the Central Paternity Registry within 10 days from the time of the last notarized signature. The Central Paternity Registry will not accept a copy of the form, but will require the original form.
Can I complete the paternity affidavit in the hospital at the time of my child's birth?
Yes. When the child is born, the hospital should speak with you regarding this form. If both parents are willing to sign and paternity is not an issue, the hospital will assist you in completing and forwarding this form to the Central Paternity Registry — free of charge. The hospital will not be able to assist you if more than one person is alleged or presumed to be the father or if both parents are not willing to sign the document. If the paternity affidavit is not completed, the father's name will not appear on the birth certificate.
Can I complete the paternity affidavit at the CSEA?
Yes. The same conditions for filling out the form apply at the CSEA as they did at the hospital. You must not presume or allege anyone else to be the father of the child and both parents must sign the fully completed document. The CSEA will assist you in filling out the document, notarizing the same, and sending it to Central Paternity Registry — at no cost to you.
What happens if you have signed the paternity affidavit?
If an alleged father acknowledges a parent/child relationship, he is responsible for the support of the child. He has the same rights and responsibilities toward that child as any other father, including paying or receiving support, providing health insurance, having his name on the birth certificate, and pursuing custody and visitation. Please note, the CSEA does not assist parties with pursuing custody or visitation.
After a party signs the paternity affidavit, can he or she change their mind?
Either parent may rescind the affidavit no later than 60 days after the date of the latest signature by requesting an administrative parentage determination from the CSEA. Parents must make all rescind requests in the county where the child resides. Parents must deliver a written notice to the county CSEA that includes the name of the child, the name of the county CSEA and the date they requested the administrative parentage. Both persons who sign the affidavit waive any right to bring a court or administrative action to determine the parentage of the child other than for purposes of rescinding the affidavit. After the 60-day period, the ONLY way for either parent to rescind the affidavit is to bring a court action to rescind within one year after it has become final. The CSEA only becomes involved if the court orders the CSEA to conduct genetic tests. The affidavit is not valid if any other man is legally presumed to be the father of the child.
How does the CSEA usually collect child support?
The CSEA normally sends a wage withholding order to the employer of the person ordered to pay support informing the employer to deduct directly from their wages. The CSEA may also issue wage withholding orders to a variety of other sources including Workers' Compensation, certain Social Security benefits, pensions and annuities. The CSEA or court can also direct the parent to set up an account at a financial institution (such as a bank or credit union).
Can taxes be intercepted to pay child support arrearages?
Yes, under tax offset, if your account is more than $500 in arrears and three months worth of support behind, and if the child is under 18 in the submittal year the case may be referred for tax offset. If child support enforcement has identified your case for tax offset the absent parent will receive a notification letter in October or early November. If money is due to the State for past public assistance the tax intercept will go to the State. If the absent parent should pay off the arrearage at any time after receiving the notification he/she is to contact child support enforcement in this regard. Due to the complexity of the Tax Intercept Program we may not be able to delete the case from the list. Even though you may be paying an additional amount towards the arrearage this does not exempt you from tax offset program.
When will the custodial parent receive support?
Once the court or CSEA has set and finalized a support order, it generally takes two to six weeks to implement a wage withholding. This can vary between employers and the circumstances of each case.
Why do the amounts of my support check vary even though the court order is the same?
The CSEA adds a 2 percent processing charge as set forth under Ohio law. The payee is to receive any current support due until the monthly amount is satisfied. Only then can the CSEA collect the processing charge. For example, let's say that the payer has an order to pay child support to the payee in the amount of $100.00 per month, plus the additional 2 percent processing charge. The CSEA will collect the support every week as the payer is paid on a weekly basis. The person ordered to pay must pay a total of $102.00 every month ($100.00 in current support plus $2 for the processing charge). If the CSEA collects this amount on a weekly basis, the order sent to the employer would direct them to withhold $23.54 every week ($102.00 x 12 months divided by 52 weeks). The payee would get the full $23.54 per week until they receive the $100 in current support. The remainder would then go to the CSEA, up to the amount of processing charge due or owed.
How long can I collect child support?
Child support usually ends when the child turns 18, unless the child is a full-time student at an accredited high school. In this case, support can continue for as long as the child retains their student status, up to the age of 19. Child support could continue beyond this time if the child is disabled and dependent or if otherwise ordered by the court (for example, the parties in a dissolution decree may agree that support is to continue if the child goes to college).
What happens if the non-residential parent pays the custodial parent directly?
Any support ordered by the CSEA or court should be paid through the CSEA or it is considered a gift.
What happens if the custodial parent marries another party?
The custodial parent’s marriage has no impact on the payer's child support obligation.
What happens if the child is adopted by another party?
The custodial parent should send proof of the adoption to the CSEA in a timely manner. While an adoption will usually terminate the current support obligation, it does not automatically wipe out any delinquent child support payments.
What happens if the person ordered to pay dies?
While the current support obligation terminates upon the death of the payer, the CSEA may collect delinquent payments from the payer's estate. The payee may also wish to explore Social Security death benefits for the child of the deceased.
Where do I call for questions regarding whether my payments have been credited to my account?
Please call the voice response unit (VRU) at 1-800-860-2555.
Whom do I call if my payments have not showed up on the voice response unit two weeks after I made a payment?
Please contact a customer service representative at (419)562-0773 CSEA staff will work with you to research problems and contact CSPC for a resolution. Please note, if your payment does not have the appropriate information (SETS case number, order number, parties names, Social Security number) there may be a delay in the posting of payments.
WIOA & Training FAQ’s
What is WIOA?
WIOA stands for Workforce Innovation & Opportunity Act. It is a federal program whose primary focus is helping people obtain employment. If someone is unable to find suitable employment with their existing skills, then WIOA may help pay for additional training.
Where can I sign up for WIOA?
The WIA program is administered in Crawford County through Ohio Means Jobs - Crawford County.
Who is eligible for WIOA services?
Basic core and some intensive services are available to the general public with no eligibility requirements. For training and some intensive services, you may eligible if you are a laid-off (dislocated) worker, unemployed adult, under-employed adult, or youth aged 14-24.
What kind of training can I get through WIOA?
Approved trainings can depend on your local area, but in Crawford County WIOA can assist with up to a 2 year degree, or the last 2 years of a Bachelor’s degree. Short-term training, on-the-job training, and certificate programs are other possibilities. All schools and training programs must be on the State of Ohio’s approved training provider list. Training must be for an “in-demand” occupation, based on labor market statistics. WIOA will not assist with out of state schools or on-line training.
How long do I have to complete training?
Generally, it is expected that you will complete training within 2 years. Exceptions can be made on a case by case basis due to circumstances, but for no more than 1 additional year.
What happens if I don’t finish training?
There is no penalty if you do not complete, however future WIOA funding is based upon completion rates and employment statistics of WIOA participants. Successful completion will help ensure that other people will enjoy the same opportunity to go to school.
What are my responsibilities as a WIOA participant?
By enrolling into the WIOA program, you are making a commitment to complete your training, obtain full-time employment upon completion, (preferably in your field of training) and respond to requests for information from your WIOA Career Advisor in a timely manner as needed.
How much money is available under WIOA?
Current limits for WIA funding are $6,000 per fiscal year. Funding is always contingent upon available funds and applied to documented costs. Money is paid directly to the vendors who provide services. Students do not receive any cash payments directly.
What is covered under WIOA funds?
Generally, WIOA funding is for tuition, books, and other requirements of the course. In Crawford County, WIOA does not assist with transportation expenses, computers, or normal school clothes. Scrubs or uniforms that are required for the program are covered.
Are there any other limitations on WIOA funding?
Yes. In Crawford County, WIOA will not assist with training that leads directly to self-employment, due to the necessity of tracking wage data for performance statistics. These include such career choices as cosmetology and real estate. In addition, there are some limits on programs that have waiting lists such as nursing, physical therapy assistant, radiology, etc. For these type of programs, WIOA will get involved only after a student has been accepted into their program. However, there may be other funding available that can be used for training that is not suitable for WIOA. Please ask.
Do I have to pay WIOA funds back after I complete training?
No, WIOA funds are similar to grants and do not need to be paid back.
How do I get started in the WIOA program?
Pick up, or print out the Careers 101 Orientation Packet and return to Ohio Means Jobs - Crawford County, 225 E. Mary St., Bucyrus, OH 44820. You will then be scheduled for the next available group orientation. This is the first step in the process. You will meet with a WIOA Career Advisor one-on-one at a later date.
What can I do while I’m waiting for my WIOA Careers 101 Orientation appointment?
You can start doing research on the career choices you are interested in. You will want to explore schools, training programs, labor market statistics for your area of interest, and find out who is hiring in that field.
What verifications will I need to bring to my WIOA Careers 101 Orientation appointment?
You will not need to bring any verifications to your WIOA Careers 101 Orientation appointment. Just your questions and positive attitude!
Can I start training before I get approved and then get reimbursed after approval?
No. WIOA will not reimburse. All training costs must be pre-approved.
What if I decide to change my major or switch training after I have been approved?
All career goals must be pre-approved by your WIOA Career Advisor. If you switch goals without informing your advisor, you may not be eligible for further assistance.