Crawford County Job and Family Services

Crawford County Ohio Job and Family Services
Crawford County Ohio Job and Family Services
Crawford County Ohio Job and Family Services
Crawford County Ohio Job and Family Services
Crawford County Ohio Job and Family Services

Public Assistance FAQ's

General/Miscellaneous

Where are you located?

The Crawford County Job & Family Services building is located in Bucyrus. It houses:

Public Assistance, 224 Norton Way

Child Support Enforcement Agency, 225 E. Mary St.

OhioMeansJobs - Crawford County, 225 E. Mary St.

Children Services, 224 Norton Way

What are your hours of operation?

All departments observe the same office hours: 7:30 am to 4:00 pm. Upon request, appointments can be made outside of these office hours.

Do you take walk-ins?

Walk-in applications for food assistance, cash assistance and Medicaid are accepted Monday/Tuesday and Thursday/Friday between the hours of 8:00 am - 11:00 am and 1:00 pm – 3:00 pm. Reapplications are completed by appointments, either in person at our agency or over the phone.

When can I expect a return phone call, if I leave a message?

Please be patient Crawford County JFS has been experiencing record caseloads due to the struggling economy. We will make every effort to return phone calls within a couple of days. We suggest that you search our new website FAQ’s section for answers to general questions and to get answers when our offices are closed. Case changes are processed within 15 days of receipt of change. Clients can help speed up the process by accessing Report Changes and Forms and take the required steps to complete verifications necessary to process the case.

Who do I need to call to report neglect or abuse when the office is not open?

Even after the office closes its doors at 4:00, we continue to provide a service for the county. A Children Services on-call worker is available after regular office hours, as well as on the weekends. This person is for emergency purposes only. More information about abuse and neglect is available on our website in the Report Child Abuse section.

I just had my baby. What do I need to provide?

For your baby to be added to the household: provide correct spelling of baby’s entire name, father’s entire name along with date and city of baby’s birth.

 

Newborn’s required verifications include:

Citizenship: original Birth Certificate; Hospital record with baby’s footprints

SSN: SS-5 application or Social Security Card

Identification: original shot record

 

If absent parent has moved into the household, provide:

Citizenship: original Birth Certificate

SSN: Social Security Card

Identification: photo ID

Income: Wages, self employment, SSI, SS, UC, etc.

 

Food Assistance FAQ's

Are there any online applications that I can fill out at home?

The State of Ohio Department of Job & Family Services has a new web-based tool that allows Ohioans to apply for food assistance, cash assistance and Medicaid online, by simply logging onto Online Benefit Application. This tool can also be used to update case information. Visit Forms and Links in the About Us section on this website.

Can I check my food assistance accounts online?

How long will it take to get a new EBT replacement card?

It usually takes 7-10 calendar days to receive a new or replacement card. Cards are sent through the U.S. Postal Service.

How do I request an EBT replacement card that has been lost, stolen or damaged?

For an EBT card, contact customer service at 1-866-386-3071 or visit The Ohio Direction Card website.

1. Push 1 for English

2. Recording asks for your 16-digit card number

3. STAY ON THE LINE and wait for further options

4. Recording asks AGAIN for your 16-digit card number

5. PRESS: 1 to re-enter number

  2 to enter by speech

  3 to enter pin and SSN to access your information

  4 to report lost, stolen or damaged card and speak to a customer service representative

How long after applying will I receive benefits?

Please be patient -- Crawford County JFS has been experiencing record caseloads due to the struggling economy. The agency is making every effort to process all casework within the 30 days allowed under Ohio law. If it has not been 30 days since your application or interview, please remain patient and contact us once that deadline has passed. Remember, benefits are retroactive to date of application.

How long can I receive food assistance?

As long as your income falls within the guidelines and you abide by the food assistance program rules and regulations, there are no time limits on receiving food assistance. Reapplication is once every 12 months.

How is my monthly income calculated?

  • Bi-weekly pay: average gross amount of last four to six pays and multiply by 2.15 pays per month.
  • Weekly pay: average gross amount of last four to six pays and multiply by 4.3 pays per month.
  • Twice monthly pay: average the gross amount of last 4 to six pays and multiply by 2.

When will my food assistance load on my EBT card?

Food Assistance load date is based on the last digit of your case number. If your case number ends in a 7, your food assistance will load on the 8th day of every month.

Did you get my verifications?

The agency receives a lot of verifications daily and has a process to file and route to the appropriate person.

How will I know if I was approved and how much my family will receive?

You will receive a letter in the mail regarding the outcome.

When is my benefits re-determination appointment?

Most benefits have an annual reapplication process.

Who is my caseworker?

Crawford JFS doesn’t assign caseworkers to specific cases. You have a whole team of caseworkers to assist you through intake, reapplication and changes.

 

Medicaid FAQ's

I have lost my Ohio Medicaid card and need a new one for a doctor’s appointment. How can I receive a replacement card?

Crawford County Job and Family Services is NOT able to issue any replacement Medicaid Managed Care cards, written verification or billing numbers to customers who are on a Managed Care Plan. Contact your provider to request a new card.

CareSource: 1-800-488-0134 (CFC) 1-800-993-0780 (ABD)

Molina: 1-800-642-4168 (CFC) 1-866-408-9501 (ABD)

 

If you are in your first month of receiving Medicaid or had a break in coverage, you may be on traditional Medicaid (“Fee for Service”) coverage for a brief period of time. In this situation, you should contact CCJFS Call Center to request a replacement card at 419-562-0015 ext. 412. Replacement cards will take 5 to 7 business days to arrive. If you have an emergency, the Call Center can provide your doctor with your billing number and verify eligibility.

 

*Please note: All consumers who are Medicaid eligible are required to select a Managed Care Plan within the first 60 days of being eligible for Medicaid. Please visit Medicaid Managed Care Enrollment Center or call 1-800-605-3040 to discuss in detail the Medicaid Managed Care Plans.

Why is someone I know eligible for assistance when I am not? Why is someone I know receiving more in cash or food stamp assistance than I am?

The same eligibility rules and guidelines apply to everyone applying for and receiving assistance in the state of Ohio. It is important to understand that everyone’s situation is different and despite the fact that you may both seem to be in the same position, there are factors that affect eligibility that you may not be aware of which affect the amount of assistance you are eligible to receive.

 

If you suspect that someone is improperly or fraudulently receiving assistance, you are encouraged to report this information to the agency for a follow-up investigation. You can make a fraud referral online.

Who determines eligibility for DDU?

The Disability Determination Unit is charged with the duty of determining whether or not the applicant suffers from a medical or psychological disability that prevents the individual from engaging in gainful employment for 12 months or longer. The CCJFS DDU case worker will conduct a face-to-face interview with the applicant. The interview includes social, work, education, and medical history.

 

DDU case worker is responsible for collecting health data pertaining to each alleged disabled individual who is requesting Medicaid disability benefits. When the data is collected, the DDU case manager submits the information to ODJFS Disability Determination Area. The DDA (Disability Determination Area of the State of Ohio) determines whether or not an applicant is eligible for Medicaid benefits.

How long will it take before I know if I am eligible for Disability Medicaid benefits?

The length of time varies on a case-to-case basis. Supplying current medical records in a timely manner is vital to the process.

How do I obtain an interview with the DDU case manager?

An applicant should indicate to their reapplication case worker that they believe they have a disability. The case worker will refer the individual to the DDU case worker.

If an individual is found eligible for cash assistance from the Disability Financial Assistance (DFA) Program, how much money will the person receive?

The current monthly cash allotment is $115.

Why can’t I get my prescriptions?

This is probably due to the pharmacy computer system showing that you have third party medical insurance. Provide verification of the date that this insurance ended and we will contact Third Party Medical in Columbus to get it corrected.  Another reason is that you are on a Medicaid Spend Down or you are on a Medicaid Spend Down and have Medicare Part D, which covers prescriptions.

How do I apply for Passport?

Complete a waiver application (JFS 2399) along with an application for Medicaid (JFS 7200). If your are already on Medicaid – no interview is required. If not on Medicaid, you will be scheduled an intake appointment with a nursing home/waiver worker.

 

Cash Assistance FAQ's

Is there a website where clients can check their cash assistance accounts?

Yes click on Ohio EPPICard.

How do I request a replacement EPPICard that has been lost, stolen or damaged?

For an EPPIC card, contact customer service at 1-866-320-8822 or visit Ohio EPPICard website.

1. Push 1 for English

2. Recording asks for your 16-digit card number

3. STAY ON THE LINE and wait for further options

4. Recording asks AGAIN for your 16-digit card number

5. PRESS: 1 to re-enter number

  2 to enter SSN. Date of Birth & PIN

  3 to get status of previously ordered card

  4 to report lost, stolen or damaged card

6. Follow the prompts

Do I have to participate in work activity to receive cash assistance?

Yes. Everyone receiving Ohio works First (OWF) cash assistance must sign a self-sufficiency contract and work plan. Your contract and work plan is a road map to help you become self sufficient so you will not need cash assistance. Work and activity assignments are based on individual circumstances.

How long will it take before I receive cash assistance after I apply?

Please be patient -- Crawford County JFS has been experiencing record caseloads due to the struggling economy. The agency is making every effort to process all casework within the 30 days allowed under Ohio law. If it has not been 30 days since your application or interview, please remain patient and contact us once that deadline has passed. Remember, benefits are retroactive to date of application.

What if I do not receive my Ohio Works First (OWF) check on the first of the month?

Cash assistance benefits are issued by the State of Ohio around the first calendar day of each month, however, depending on holidays and other processing timeframes these benefits will not always be issued on the 1st. According to the state, these benefits are not considered “late” until the tenth day of the month.

Can you help me go to college, get a job, or help me with my resume?

A Jobs Plus caseworker can help you with these specific goals. While we can’t guarantee that the agency can accomplish this, we will provide you with the best service possible. You can find more information by visiting Job Seeker Services on our website.

 

PRC FAQ’s

What is PRC?

PRC (Prevention, Retention, Contingency) is a program designed to provide short-term relief to low-income families through assistance with non-recurring, crisis-oriented benefits.

How do I apply for PRC?

  1. Print service specific PRC Verifications checklist from the PRC page on this web site or pick up a pick up PRC checklist of required documentation for the type of PRC you are requesting from Jobs Plus front desk.
  2. Collect ALL required documentation on checklist.
  3. Bring ALL documentation into Jobs Plus and fill out PRC application.
  4. Your application will be processed in the order it was received by the agency. It can take up to 10 days to process applications.
  5. You will receive a letter after the application has been processed stating whether the application has been approved or denied. 
  6. If your application is approved, a pledge of payment will be made to the person or company the bill is owed on the approved bills.

What are the general requirements for PRC?

  • Households must have minor children residing in the household or have a household member who is in the third trimester of pregnancy to qualify for PRC assistance.
  • Any household member who has a sanction, must sign compliance and serve the sanction period before eligible for PRC.
  • All overpayments must be paid in full before the application will be processed.
  • All applicants must complete a PRC application and supply all necessary documentation before the application will be processed.
  • In general total gross household income must be below 200% of the Federal Poverty Guideline (see specific PRC categories on the PRC page for specific income guidelines).
  • Applications will only be held for 30 days. If requirements have not been met within 30 days, applications will be denied.
  • Households must be able to show ability to handle on-going expenses.
  • No household members can have been in a household that has received PRC during the timeframe requirements for specific type of PRC requested.
  • For category specific requirements, go to the PRC page and download the "Required Verifications Checklist" for the specific category of PRC you are interested in applying for.

What can PRC help with?

Rent/Mortgage

Rent/mortgage payments can be made if the household has a legal (court) eviction notice only (not a 3-day notice), for mortgage must be at least 1 month behind. To qualify, the household must have lived at the residence for over 6 months and paid at least the first 6 months of rent/mortgage on their own.

 

This service pays up to 2 months rent/mortgage or $600 whichever is less. NO late fees, deposits, or any rent/mortgage due towards first six months of occupancy can be paid by PRC. Individuals must pay late fees, deposits, and any rent/mortgage due towards first six months of occupancy. Individuals must also pay 20% towards the total amount due, not counting late fees, deposits, and rent due towards first six months. If the remaining balance (after the 20%) is greater than the 2 month or $600 limit, the individual must also pay the remaining balance down to the 2 month or $600 PRC maximum (whichever applies). Combined contingency services (Rent/Mortgage, Utilities, & Bulk Fuel) can only be used once in a thirty-six month period (3 years) and count toward all household members. Also contingency services combined have an $600 limit.

 

Utility Bills

Through this service only utility bills with a disconnect notice or that have been disconnected can be paid through this service. NO deposits, turn-on fees, previous accounts, late fees, or bills not in a household member’s name can be paid by PRC. Individuals must pay 20% towards the total amount owed, not including turn-on fees or late fees. If the remaining balance (after the 20%) is greater than the $600 PRC maximum, the individual must also pay the remaining balance down to the $600 PRC maximum. There is NO PRC assistance for Public Utilities (i.e. AEP, Ohio Edison, Columbia Gas) during the heating season, November 1st through March 31st. Combined contingency services (Rent/Mortgage, Utilities, & Bulk Fuel) can only be used once in a thirty-six month period (3 years) and count toward all household members. Also contingency services combined have an $600 limit.

 

Bulk Fuel

Bulk Fuel for heating can be purchased if the applicant has less than a 10-day supply remaining.  Individuals must get a statement from a fuel company indicating the applicant has less than a 10-day supply and an estimate for the cost of the fuel.  Individuals must pay 20% towards the estimated cost.  If the remaining balance (after the 20%) is greater than the $600 PRC maximum, the individual must also pay the remaining balance down to the $600 PRC maximum.  Combined contingency services (Rent/Mortgage, Utilities, & Bulk Fuel) can only be used once in a thirty-six month period (3 years) and count toward all household members.  Also contingency services combined have an $600 limit.

 

Education Bonus

An Education Bonus is available to individuals who have obtained a GED, Vocational Certificate, Associate Degree, or a Bachelors Degree within 30 days prior to the date of signing the application. Proof of passing is required.

 

Work Related Expenses

Through this service Work Related Expenses, such as required clothing/uniforms and/or tools/equipment can be purchased for individuals who have obtained a job within 30 days prior to the date of signing the application, have not received their 1st pay from the current employer, and have not had any employment related income (including short/long-term disability from employer, not unemployment) in the 30 days prior to the date of signing the application. These are nonrecurring items and cannot be purchased again (i.e. if a tool wears out, it cannot be purchased through PRC again). Work Related Expenses can only be paid once in a twenty-four month period (2 years) and count toward all household members.

 

Transportation

Gas vouchers are available for new employment only. Individuals must have obtained their job within 30 days prior to the date of signing the application, have not received their 1st pay from current employer, and cannot have had any employment related income (including short/long-term disability from employer, not unemployment) in the 30 days prior to the date of signing the application. Employment must be at least 25 hours or more per week, outside of the home, and not considered self-employment. Transportation services can only be used once in a twenty-four month period (2 years) and count toward all household members.

 

Youth Developmental Services

Through Youth Developmental Services, school fees and supplies for vocational education can be paid. Also school fees for secondary school can be paid. No out of state, on-line school fees can be paid. No miscellaneous fees such as a lost ID badge fee can be paid.

 

Training, Employment, & Career Advancement Services

Training, Employment, & Career Advancement Services are only available as funding options through the Workforce Investment Act (WIA) Program. Individuals interested in services for education and/or training MUST first apply for WIA and complete the "Training Requirements" form and any related requirements. The process starts by completing the WIA Orientation Packet and submitting it to Jobs Plus. Through this service short-term education expenses (books, manuals, tuition) can be purchased. Testing fees for board certification and state licensure can be paid. No out-of-state or computer, on-line education is allowed. Fees for training/testing must be pre-approved and PRC cannot reimburse for training/testing expenses that have already been paid. This category is for households at or below 200% of the Federal Poverty Level. Training, Employment, & Career Advancement Services can only be used once in a thirty-six month period (3 years) and counts towards all household members.

 

On-the-Job Training

On-the-Job Training is a contract service paid to employers to train new employees and continue to employ the individual after the probationary period. This service is only available through the Workforce Investment Act (WIA) Program. The process is started by completing the WIA Orientation Packet and submitting it to Jobs Plus.

 

** Note PRC does not provide assistance with vehicle/car repairs, purchasing a vehicle, purchasing household appliances, purchasing laptops/computers, gas for school, or home repairs.

How long is the PRC application process?

Applications will be processed and approved/denied within 10 days of receiving all required documentation.